I’m sure it is frustrating for the customer service reps who answer insurance claims questions.
It is also really frustrating to be the one calling. Why on earth can’t they show the progress of my claims on the website? Because it’s “confidential” and “sensitive” information. Yet every time I open the pages of my health insurance websites there are articles designed specifically for my health conditions.
I sometimes feel as though I’m showing signs of paranoia when I call the insurance companies. But it’s all real. And it puts me in a foul mood.